Troubleshooting Guide
This chapter contains users in the use AIVT-OV Common error types and workaround during the toolkit process, covering typical issues during the installation, activation, model run, image acquisition, and deployment phases.
If you encounter the following problems, you can refer to the content of this page first. If it still cannot be solved, please contact technical support.
1. Installation and Activation Issues
| Problem Description | Possible causes | Solution |
|---|---|---|
| After tool kit installation LabVIEW Unable to load function panel | Not installed correctly VIPM Package or not restarted LabVIEW | Please reinstall .vip package, restart after installation LabVIEW |
| License Manager Startup exception or interface not displayed | Toolkit not registered properly, dependency not loaded | Rerun LabVIEW, open as administrator |
| Prompt "Activate" on activation failed” | License ID/Key Input error or network exception | Check ID and Key Is it correct; ensure that it is connected to the Internet |
Unrecognized when activated offline .lic File | Wrong file path or bind device mismatch | Make sure .lic From the official, with this machine Computer ID Consistent; path without Chinese spaces |
2. model running class problems
| Problem Description | Reason | Solution |
|---|---|---|
| Model inference VI Error reporting | Invalid model path or incompatible model format | Check whether the model path is correct, recommend using English path, no Chinese |
| inference result is empty, no targets detected | Input image size does not match / Category file error | Check whether the model input size is 1 × 3 ×HxW and whether the category file is one type per line. |
| OpenVINO Model loading failed | Model structure is not standard / Wrong input channel | It is recommended to use Netron View the model structure or replace the official sample model. |
| inference stuck or too slow | Use CPU inference or resolution too large | Switchable GPU inference devices (Intel A770/iGPU), or resize the image |
3. image acquisition problems
| Problem Description | Possible causes | Solution |
|---|---|---|
| Camera screen cannot be opened | Not connected or drive abnormal | Check Device Manager; try using USB Camera, check whether the camera software provided by the computer can be used to open the camera meat |
| Failed to read video file | Wrong path or unsupported file format | It is recommended to use .mp4,.avi formatting; paths as absolute |
| The camera screen is black but no error is reported. | Camera connection succeeded but image channel error | Try to change the channel number; confirm that the camera resolution and frame rate are set properly |
| Industrial Camera Acquisition No Response | Vendor driver not loaded or not initialized | Install the appropriate brand SDK and confirm LabVIEW Call interface initialization is normal |
4. deployment run class issues
| Problem Description | Reason | Solution |
|---|---|---|
| After packing EXE Start flash back | Wrong model path or missing dependency | Check whether all model/category names/image files are included; Log records can be added for troubleshooting. |
| Deployment side cannot be loaded License Manager | Runtime library is missing or does not contain VI Dependency | When packaging, ensure that the dependencies are checked and recommend used. Installer Packing |
| EXE Prompt "Unauthorized to run" after running" | No deployment activation or activation failed | See Project deployment and distribution Execute the deployment authorization process |
5. Path and File Problems
| Problem Description | Reason | Solution |
|---|---|---|
| The program run could not find the model or category name file | The model path is written to the development machine path. | Use the control instead to pass in a relative path, avoiding hard-coding the path |
| Error reported when model path is in Chinese | OpenVINO Load path does not support Chinese | All paths should be English folders; avoid spaces and Chinese characters |
| Picture set selection cannot display images | Image format not supported or path error | Support .jpg/.png Common formats such |
🛠 Troubleshooting Suggested Process
No_278A Is the model loaded? → Is the model path correct? No_279 Is the image acquired normally? → Is the camera or image path valid? 2. Output inference results? → Are the input dimension and category files correct? Noted Is it wrong? → View VI Error information and locate the corresponding function What Authorized? → Check license activation status
Other troubleshooting assistance
available in VI Add a "logging" module to output key operating information such as model path and device status.
It is recommended to add the front panel "Debug" mode for outputting intermediate result images or intermediate variables
Keep the error window in the deployment program to help users locate the problem on site
Technical Support
If you are still unable to resolve the issue, please contact the technical support team:
Mailbox:support@virobotics.net
Official website:https://www.virobotics.net
Please submit the issue with the following information:
Currently used LabVIEW version and number of digits (e. g. 2021 SP1 64-bit)
OS version (e. g. Windows 10 22H2 x64)
Toolkit version number used (can be viewed in the Update Record or VIPM)
The specific module in question (e. g. OpenVINO / ModelZoo / PaddleOCR etc.)
Problem screenshot or error message
If it is a model loading problem, please attach a screenshot of the model file path and model structure (available. netron.app View)
📌 It is recommended that you indicate "[AIVT-OV failure consultation]" in the mail header, and we will give priority to response.
Thank you for your support and understanding.